kP
k P
1 reviews | Active since Sept 2015
11 Sept 2015, 14:12
CNA do not buy laptops or electronic goods from th
I bought top of the range Acer Aspire S7 from Canal Walk CNA. Machine developed a problem and was handed in to same store for repairs under warranty. This is a work machine and as I do not live in SA really important to get sorted quickly. Major hassle and aggravation including just being left hanging on international calls to CNA canal Walk I have now been told that Acer needs a new cover and I will only have the machine 6 weeks after handing it in for repairs. Whole experience very poor and no one taking responsibility. DO NOT BUY ACER AND DEFINITELY NOT FROM CNA if you want to avoid huge aggravation including no one wanting to provide Head office numbers to lodge complaint.
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CNA's replyOfficial
14 Sept 2015, 12:17Hello kobussd,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are unfortunately unable to speed up the turnaround time for the repair of your laptop, as this is determined by the the supplier and work to be done.
Again we do apologise for the inconvenience caused.
However, we have forwarded your query to the stores management to keep following up on your repair in order to provide feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are unfortunately unable to speed up the turnaround time for the repair of your laptop, as this is determined by the the supplier and work to be done.
Again we do apologise for the inconvenience caused.
However, we have forwarded your query to the stores management to keep following up on your repair in order to provide feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
CNA's reply14 Sept 2015, 12:17
Official
Hello kobussd,
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are unfortunately unable to speed up the turnaround time for the repair of your laptop, as this is determined by the the supplier and work to be done.
Again we do apologise for the inconvenience caused.
However, we have forwarded your query to the stores management to keep following up on your repair in order to provide feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring your service experience to our attention. We do apologise for the inconvenience caused.
Kindly be advised that we are unfortunately unable to speed up the turnaround time for the repair of your laptop, as this is determined by the the supplier and work to be done.
Again we do apologise for the inconvenience caused.
However, we have forwarded your query to the stores management to keep following up on your repair in order to provide feedback as soon as possible.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***