PZ
Pieter Z
1 reviews | Active since May 2011
18 Aug 2016, 11:09
CNA Cresta is useless
<p>I went to the CNA to pick up a few items of stationary for my business, including staples. They had twenty staplers, but only one box of staples, but of the wrong size.</p> <p>When I asked an assistant for help she dragged her feet and was very dismissive.</p> <p>On the way to the till a floor cleaner nearly swept my feet out from under me.</p> <p>And then there was no one at the till to ring up my purchases.</p> <p>Pathetic!! I left everything there and whent to anearby independant stationary store where I got everything I was looking for and I was greeted with a smile and received excellent service</p> <p>The CNA has already moved to a smaller store in Cresta. Hopefully the next move will be to close their doors permanently.</p> <p> </p>
Helpful (0)
Replies (2)0
Replies (2)
CNA's replyOfficial
12 Sept 2016, 12:51We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Cresta management to address as our valued customer is not happy that the store staff members were slow is serving our valued customer and the was no one at the tills as well , this is as per the post sent to us. Please find the below reference number for your post ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply12 Sept 2016, 12:51
Official
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Cresta management to address as our valued customer is not happy that the store staff members were slow is serving our valued customer and the was no one at the tills as well , this is as per the post sent to us. Please find the below reference number for your post ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's replyOfficial
12 Sept 2016, 13:00We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Cresta management to address as our valued customer is not happy that the store staff members were slow is serving our valued customer and the was no one at the tills as well , this is as per the post sent to us. Please find the below reference number for your post ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply12 Sept 2016, 13:00
Official
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.NA Cresta management to address as our valued customer is not happy that the store staff members were slow is serving our valued customer and the was no one at the tills as well , this is as per the post sent to us. Please find the below reference number for your post ***/GO.The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,