1 reviews | Active since Oct 2011
CNA Centurion Mall - Waiting for refund on double payment
<p>I purchased a few items from CNA Centurion Mall on Thursday, 11 May 2017. I paid with my card and the transaction was authorised, but the cashier waited quite a while for the till slip to come through.</p> <p>I eventually said I am not worried about a till slip and started leaving the store, but the cashier called me back and said there is a problem with the payment. Apparently it didn't go through.</p> <p>I went into my banking app to check, and the payment was reflecting on my account as an authorisation. I asked for the manager and she explained to me that the transaction didn't go through, despite it showing on my account. The manager said that there was a communication error with the bank and that this happens quite often.I was told that the authorisation would be automatically reversed.</p> <p> </p> <p>I was told that I needed to pay again. Wasn't very happy about this but paid again and got a till slip and left. When I checked my account the next day, both payments were charged to my account. There was no reversal of the first payment.</p> <p> </p> <p>I contacted CNA Centurion Mall again to ask them to refund me and was told that the matter had to be investigated by Head Office first. I left my contact details but am still waiting for someone to contact me in this regard.</p> <p> </p> <p> </p>
We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that you were double charged and the refund is not yet conducted. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the C.N.A Centurion Mall management to address as our valued customer is not happy that you were double charged and the refund is not yet conducted. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number
Kind regards,
Customer Experience Team
Call Centre: ***.
Thanks for the response. A lady from the CNA Centurion Mall contacted me today to ask for my card number so that they can investigate the matter.
Thanks for the response. A lady from the CNA Centurion Mall contacted me today to ask for my card number so that they can investigate the matter.
Just an update on the above, a lady from CNA Centurion Mall did contact me and said they will give me a refund but I need to go and collect the money from their store. Unfortunately it is a bit far from where I stay. Is there no way for them to pay the money into my bank account?
Just an update on the above, a lady from CNA Centurion Mall did contact me and said they will give me a refund but I need to go and collect the money from their store. Unfortunately it is a bit far from where I stay. Is there no way for them to pay the money into my bank account?