CNA cellphone insurance

<p>I submitted a cellphone claim, for a lost phone at CNA begining of December 2016, till this day I have not received not even a single call from the shop, I went there every week to check on the status, they always tell me that its still under investigation. They then gave me a number to call end of January, using my own airtime as they refused to make the call at the store, only in february after numerous calls their call centre assistants told me that the date I have written in one of the documents was wrong. They told me that they will escalate the problem and it will take a week, its now been a month since the escalation and nothing.</p> <p> </p> <p>Kindly assist as I am tired of wasting the money that I do not have, making these calls and at the end getting nothing concrete, worst thing is that, on top of my airtime being chowed everytime I make these phone calls, the insurance is still taking the money at the end of each month.</p> <p> </p> <p>Thanking you in advance</p> <p> </p> <p> </p> <p> </p>