CNA cancelled order & nothing communicated

Item: CNA
Rating: 1

Placed an order on the 28th June 2019 on CNA's online store. As we received NO status updates at all, my wife contacted them late last week and apparently the order was cancelled (no mention of a refund whatsoever). This was the first time we even got a status update on the order. I understand that the online store closed but as far as I'm aware ALL orders up till end of 29th June 2019 were to be fulfilled. Please sort this out asap as we want the printer.

Helpful (0)

Replies (2)

CNA's replyOfficial

08 Jul 2019, 15:55

Dear Richard
Thank you for making contact with us regarding your order.
Please note that the order was cancelled and feedback will be provided .

We apologise for the frustrations and disappointment caused to you .
***/GO

Kind regards

CNA Customer Experience Team
***

CNA's reply08 Jul 2019, 15:55

Official

's updateReviewer Update

10 Jul 2019, 08:42

Ok so it was cancelled, so why on my account statement has the full R3K still been taken off? And INETEREST CHARGED ON IT!!!!!!!!!!!!!!! Where is my REFUND

's update10 Jul 2019, 08:42

Reviewer Update

Ok so it was cancelled, so why on my account statement has the full R3K still been taken off? And INETEREST CHARGED ON IT!!!!!!!!!!!!!!! Where is my REFUND