1 reviews | Active since Jan 2015
CNA: Bunch of ********* that sells sub-standard products
<p>Livid & exasperated are an understatement to what I currently feel but for lack of a better word to correctly capture and convey my frustrations and my rage I shall use them. I made a purchase of Lenovo Notebook early January 2016 at CNA in Greenacres, which died & left me stranded during a critical tyesis write-up phase where I was due to submit my Masters Degree for Examination. I was told the PC had to be taken to Lenovo in Durban and that CNA could not at this juncture provide me with any contigency measures to meet me halfway in ensuring that as an inconvenienced customer I needed to be provided with a leased pc to finish my thesis and meet my deadlines and this was at the Tygervalley Mall CNA-Cape Town. Be that as it may, I went back to the computer labs on campus, something I last did in 1st year. My PC was away for 5 weeks and when it came back the consultant coyldnnot even twpl me what the problem was as the Lenovo Durban people also failed to issue me with a technical report on what the issue was and what they had done to resolve it. However, I was slightly happy because that meant I could then be able to work on my PhD application and proposal for 2017. My hopes and wishes came crashing down on me when the computer's resuscitation only lasted less than a month before the PC could give in again with the same problem: no power! I returned it, and this time I was already at home in East London so I took it to Vincent Mall, CNA on the 13/12/2016. This had enraged me as I feel ****** out of money and time which I paid for to ensure that I receive top performance from a quality product. Instead, this stupid man made machine has died on me twice already in less than a year and I nearly failed to complete my advanced degree just as I have failed again to produce a proposal and other requirements which my department requires in order for me to be guaranteed acceptance for a Doctoral Degree. I have never been one to take things lightly and have never taken kindly to being taken for granted, I am only writing this late because of other family obligations which needed my undevided attention but I knew I would come back to this matter together with CNA and Lenovo like a ton of bricks! If I have to go through the legal system to ensure I receive just treatment for what is rightfully owed to me, then so be it! I paid for a product that was guaranteed acceptance to be above board, yet has failed me twice. Why have I not been compensated with a brand new machine equivalent if jot more that what I initially purchased for the pain and suffering I have endured, together with loss of time and other non-tangible losses such as work and productivity? When my mother made the purchase of my PC she did not want me to be inconvenienced and bought it with not hiccups in payments yet all.I have ever received from it's purchase were hiccups in its usage and long intervals spent away from me at warehouses! Now how the fuxk am I to trust CNA people together with that bunch in Durban (Lenovo). I wonder what stories they will try come up with to cover their filthy, ********* malpractices!</p>
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We will liaise with both respective stores (CNA Tygervalley and CNA Vincent Park) management teams to resolve the matter raised and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
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Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. We will liaise with both respective stores (CNA Tygervalley and CNA Vincent Park) management teams to resolve the matter raised and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
