CNA - appalling service and breach of contract.

So CNA had this Pre-order deal for the latest Xbox one X 1T. and I decided to preorder the product. They guaranteed delivery of 3 business days after the dispatch date which they had set for the 16th of February.

So beginning of Jan, I decide to order the product and patiently await delivery which is 6 weeks away.

A month and two weeks later I decide to contact their online team as I had not received any communication with regards to my order. With the Online team's assistance or lack thereof not yielding the desired results. I then get an message stating that delivery date of the product is now end of March. I have waited 6 weeks right. Another 6 weeks wont **** me.

I decide to get a refund because I could have saved my money and earned interest or spent it elsewhere where I would get my product. This was supposed to be a gift to someone and I look like the jerk who is making a very convenient excuse by flashing an invoice and no product.

10 days later after requesting for a refund, I am being sent from pillar to post. when all I want is to get my money back so that I can make it up to the person I had promised this console.

Every major stuff up is a culmination of very small actions like these.

CNA you suck.