GK
Gert K
1 reviews | Active since Sept 2018
08 Aug 2019, 12:14
CNA and Kwese play
Hi I bought the Kwese Play in Nov 2018 and as well know Roku has gone out of business so i bought a product thats no longer working , when i want to took it back to CNA they told me they cannot refund it , i spoke to a few on facebook that said othe CNA branches refunded them if its less than a year old and you have all the paperwork. I just want to know why my local Tzaneen branch dont want to refund me , but the other CNA branches do refunds on the Kwese Play.
Helpful (0)
Replies (3)0
Replies (3)
CNA's replyOfficial
08 Aug 2019, 16:47Dear Gert
Thank you for making contact with us.
Please accept our sincere apologies for the frustrations caused to you.
Kindly return to the store with your proof of purchase and the manager will assist you accordingly .
***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for making contact with us.
Please accept our sincere apologies for the frustrations caused to you.
Kindly return to the store with your proof of purchase and the manager will assist you accordingly .
***/GO
Kind regards
CNA Customer Experience Team
***
CNA's reply08 Aug 2019, 16:47
Official
Dear Gert
Thank you for making contact with us.
Please accept our sincere apologies for the frustrations caused to you.
Kindly return to the store with your proof of purchase and the manager will assist you accordingly .
***/GO
Kind regards
CNA Customer Experience Team
***
Thank you for making contact with us.
Please accept our sincere apologies for the frustrations caused to you.
Kindly return to the store with your proof of purchase and the manager will assist you accordingly .
***/GO
Kind regards
CNA Customer Experience Team
***
GK
Gert K's updateReviewer Update
10 Aug 2019, 10:58thank you very much
GK
Gert K's update10 Aug 2019, 10:58
Reviewer Update
thank you very much
GK
Gert K's updateReviewer Update
10 Aug 2019, 13:10Hi
I just wanne thank you and espicially Susan who has helped me at your Tzaneen CNA branch she realy went out of her way with the refund she phoned her manager and reginial manager to get it authorised and agter 10 minutes i walked out a happy customer :)
I just wanne thank you and espicially Susan who has helped me at your Tzaneen CNA branch she realy went out of her way with the refund she phoned her manager and reginial manager to get it authorised and agter 10 minutes i walked out a happy customer :)
GK
Gert K's update10 Aug 2019, 13:10
Reviewer Update
Hi
I just wanne thank you and espicially Susan who has helped me at your Tzaneen CNA branch she realy went out of her way with the refund she phoned her manager and reginial manager to get it authorised and agter 10 minutes i walked out a happy customer :)
I just wanne thank you and espicially Susan who has helped me at your Tzaneen CNA branch she realy went out of her way with the refund she phoned her manager and reginial manager to get it authorised and agter 10 minutes i walked out a happy customer :)