1 reviews | Active since Sept 2016
Charged double for goods
<p><strong></strong></p> <p>Dear sir/madam,</p> <p> </p> <p>My wife and I live 4km’s from Cape Gate shopping centre and visited the CNA store there on Friday 2nd September at 18:00.</p> <p>We purchase a couple of items and while waiting in the queue for a couple of minutes we finally got helped by the one open cashier, the other cashier as busy cashing up.</p> <p>While waiting to be helped we each grabbed one chocolate namely a Aero and Flake.</p> <p>We paid for all the goods and headed back home.</p> <p>When unpacking the CNA bag of goods my wife checked the slip and saw they double charged us for each of the chocolates.</p> <p> </p> <p>My wife immediately phoned the store an notified the manager on duty (GAVIN) and told him I’m on my way back to the shop.</p> <p>When I arrived back at the store I explained to the manager and also told him he can check the surveillance camera to see we just bought one of each of the chocolates.</p> <p> </p> <p>Then manager the without saying a word took the slip and walked to the back of the store and entered a staff room.</p> <p>He made me wait almost 15min at the counter not even explain to me what he is about to do etc.</p> <p> </p> <p>When he eventually returned to the counter he just mention the footage is not so clear but he can only see one of each chocolate.</p> <p>Then he started typing on the till.</p> <p>At that stage my patience was up because he made me wait with no warning and returned not even by saying sorry for the long wait or inconvenience.</p> <p>I asked him what he is doing he said he is busy doing a refund.</p> <p>I told him I don’t worry about the money but it is more a principle issue to me.</p> <p>If we didn’t checked the slip CNA would have gotten away with ****************.</p> <p>I told him ill rather take the 2 chocolates which I already paid for and also ask him what he is going to do to compensate me for my time and loss because he almost ****** me, wasted more than 30min of my time and cost me 10km of driving up and down.</p> <p> </p> <p>He responded he can only refund the money or give me the 2 chocolates…. I told him I’ll take the chocolate I paid for but ill lay a formal complaint.</p> <p>When he heard about the complaint I’m going to lay he then mention something about he will give me 20% discount on my next purchase.</p> <p> </p> <p>I responded and said no thank you and left the shop with the my chocolates.</p> <p> </p> <p>Please give you feedback on this unacceptable incident that occurred.</p> <p> </p> <p>Till slip available on request</p> <p> </p>
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being duoble cj harged occured in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being duoble cj harged occured in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being double charged occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being double charged occurred in store. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Best regards,
THIS THE REPLY FROM EDCON:
Official private business reply:We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being duoble cj harged occured in store. A reference number for the formal complaint logged on your behalf is as follows ********** 801/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
THIS THE REPLY FROM EDCON:
Official private business reply:We would like to thank you for bringing the matter to our attention. We do apologise for the delay in response, as our site was down. We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Cape Gate management for actioning accordingly as the error of being duoble cj harged occured in store. A reference number for the formal complaint logged on your behalf is as follows ********** 801/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
2 days after the reply EDCON phoned...
They said i can get a 20% discount on my next chocolate purchase limited to 2 chocolates.
I told them this doesnt make up for my time and loss ant that she must tell her manager that he can keep his 20% discount.
I'm not putting my foot in a CNA ever!
2 days after the reply EDCON phoned...
They said i can get a 20% discount on my next chocolate purchase limited to 2 chocolates.
I told them this doesnt make up for my time and loss ant that she must tell her manager that he can keep his 20% discount.
I'm not putting my foot in a CNA ever!