1 reviews | Active since Jul 2015
Challenges with laptop
It is with regret that I have to rite this complaint. I bought a laptop at CNA on the 25th of July 2014. To date I have been to their branch more than seven times because of the faulty laptop. First it had no *****s and they made me believe it was not an issue as they booked a repair with ACER. I now believe the laptop was never in good standard as I have taken it back several times (seven to be specific) for<br> 1. not showing cursor<br> 2. it sometimes went blank<br> 3. freezing<br> 4. It does not software<br> just to mention a few. <br> <br> Now I have taken it back and they are telling me to contact acer directly as if I got the laptop from them an not Acer. I have no agreement with Acer but them and if the laptop has a guarantee. I think they pretended to care just to buy time so that the guarantee expires which might be the case if the 25th passes.<br> <br>
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we sincerely apologise for the inconvenience caused to you .
Kindly note that your concerns regarding your Acer laptop repairs has been escalated to the relevant management team for immediate intervention and feedback will be reverted back to you shortly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are and we sincerely apologise for the inconvenience caused to you .
Kindly note that your concerns regarding your Acer laptop repairs has been escalated to the relevant management team for immediate intervention and feedback will be reverted back to you shortly.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,