1 reviews | Active since May 2016
Cant complete my series
<p>I have being collecting the RB7 magazine from CNA for almost 2 years now. I am struggling to get a issue which i need to complete the building of my F1 RB7 nitro car. About 9 weeks ago CNA did not receive a issue which they said I must backorder and pay, which I did. I have being waiting all this time for RNA to deliver my backorder. It has cost me about 14k so far and now I am sitting with a incomplete car.</p> <p>I am also collecting the ferrari racing collection which I am also waiting for 2 backorders which have being paid for.</p> <p>I feel like returning everything the CNA/RNA!</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Secunda management for actioning accordingly with the back order concern as you are collecting the RB7 magazine in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Secunda management for actioning accordingly with the back order concern as you are collecting the RB7 magazine in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,