1 reviews | Active since Nov 2015
Canal Walk!! Are u kidding me????
<p>I know that every year I get good bargains at CNA just before Christmas so I always go there for last minute toys. As alot of the toys were not marked I had trouble shopping for a good gift. I eventually found a bucket of playdough that was on the shelf under the sign 33% off all toys. I purchased other items and returned to work, On perusing the till slip I notice I did not get 33% off the playdough. I called the shop and spoke to a lady , held on for a long while and she said the manager told her that playdough is arts and crafts and does not qualify. When I tried to return the item and didnt have my rewards card they told me that I cannot return the playdough without the rewards card. I mean really??? I possibly earned a R2.00 from this transaction. I am very unhappy that I must now go back for a second time.</p>
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are with the service rendered at CNA Canal Walk, however we need to advise you that if the purchase was made via eft and no card was (credit/debit) was used, the refund will be processed back to the debit/credit card issued. Again, if the purchase was processed with with either our Thank U account or Thank U Reward card (cash card), the card has to be produced and swiped so that the the refund can be processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We can understand how disappointed you are with the service rendered at CNA Canal Walk, however we need to advise you that if the purchase was made via eft and no card was (credit/debit) was used, the refund will be processed back to the debit/credit card issued. Again, if the purchase was processed with with either our Thank U account or Thank U Reward card (cash card), the card has to be produced and swiped so that the the refund can be processed.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***