1 reviews | Active since Nov 2015
Call Of Duty:Black Ops3 NO DELIVERY on release day
I am extremely angry!!!<br> <br> Call of Duty:Black Ops 3 is released today, 6 November 2015, and Glen Acres CNA, has not even received their copies as of yet!!!<br> This game is highly anticipated every year, and for stores who deal in gaming not to have any on release day is plain shocking!!!<br> <br> Trading in such a competitive market as which CNA is, i would expect their Area Managers/Regional Managers to be on top of their game with regards to this, to cash in on every cent available.<br> <br> In the space of 10 minutes that i was in the store, excluding myself, 4 clients left unhappy.<br> <br> That is R800 x 5!!!<br> Which retailer can afford to throw away R4000 for 10 minutes trade???<br> <br> WHEN I GET A CALL BACK FROM MANAGEMENT OF CNA, PLEASE DO NOT!!! TELL ME ABOUT LOGISTICAL ISSUES, OR STOCK ISSUES, OR ANY OTHER ISSUES THAT YOU AS A COMPANY MAY HAVE!!!<br> THAT IS NOT MY PROBLEM!!! AS YOUR CUSTOMER, I EXPECT THE GAME TO BE THERE ON RELEASE DAY, WHEN THE STORE OPENS.<br> <br> I expect feedback ASAP on how CNA is going to resolve this, and get this game to me
Thank you for bringing this matter to our attention. We do apologise for the overall service experience and assure you that the concerns you have raised with us will be address accordingly with the area manager in charge of the Kempton stores .
We have confirmed with the manager at Glen Marais that the stock did arrive later in the day.
Once again I thank you for taking the time to bring these issues to our attention thus allowing us the opportunity to remedy our shortfalls.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
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Thank you for bringing this matter to our attention. We do apologise for the overall service experience and assure you that the concerns you have raised with us will be address accordingly with the area manager in charge of the Kempton stores .
We have confirmed with the manager at Glen Marais that the stock did arrive later in the day.
Once again I thank you for taking the time to bring these issues to our attention thus allowing us the opportunity to remedy our shortfalls.
Reference Number: ***/GO
Kind regards,
Customer Experience Team
***