PL
Phil L
1 reviews | Active since Dec 2009
19 Feb 2019, 14:54
BUNCH OF ******
I purchased 2 games online last week Tuesday at what i thought was a bargain price. Thursday CNA informed me that they cancelled my order and were going to refund me due to not having the games in stock, even when the website said 'item available and can ship immediately'. Today is Tuesday, a whole week has passed, no games and my refund still hasnt been processed.
CNA are a bunch of ******. I feel they have ****** my money due not delivering my games or refunding me
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CNA's replyOfficial
20 Feb 2019, 14:20Dear Phillip,
Please accept our sincere apologies for the lapse in service experienced with our online team.
Kindly note our buffer system updates over night casing confusing in regards to availability of stock on hand while transacting online.
Kindly note a credit note valued at R799.90 was reversed back to your account yesterday.
Our sincere apologies again for any frustrations occurred due to this incident.
Your reference number is:
***/GO
Kind Regards
The C.N.A Team
***
Please accept our sincere apologies for the lapse in service experienced with our online team.
Kindly note our buffer system updates over night casing confusing in regards to availability of stock on hand while transacting online.
Kindly note a credit note valued at R799.90 was reversed back to your account yesterday.
Our sincere apologies again for any frustrations occurred due to this incident.
Your reference number is:
***/GO
Kind Regards
The C.N.A Team
***
CNA's reply20 Feb 2019, 14:20
Official
Dear Phillip,
Please accept our sincere apologies for the lapse in service experienced with our online team.
Kindly note our buffer system updates over night casing confusing in regards to availability of stock on hand while transacting online.
Kindly note a credit note valued at R799.90 was reversed back to your account yesterday.
Our sincere apologies again for any frustrations occurred due to this incident.
Your reference number is:
***/GO
Kind Regards
The C.N.A Team
***
Please accept our sincere apologies for the lapse in service experienced with our online team.
Kindly note our buffer system updates over night casing confusing in regards to availability of stock on hand while transacting online.
Kindly note a credit note valued at R799.90 was reversed back to your account yesterday.
Our sincere apologies again for any frustrations occurred due to this incident.
Your reference number is:
***/GO
Kind Regards
The C.N.A Team
***