1 reviews | Active since Feb 2016
Bull**** service
<p>I've sent in my Acer laptop to cna mall at carnival branch in December. It was brought back unrepared in January because it was out of warranty. I then took it in for repairing to the edcon insurance because it's insured and it still hasn't returned to me 6 months later. I never get feedback from CNA or the staff at Mall at Carnival, I've been to the store countless times and they've been telling me it was lost in transit, then when found Exxon said it isn't insured, then after it was hopefully in for repairing got an sms but 5 days later it was still not back. WHERE THE HELL IS MY LAPTOP. ITS EXAMS SEASON AND I CANT WORK WITHOUT IT! What's worse is that I don't get updates from the store nor edcon. Am i being taken for a fool? If this matter is not resolved in two weeks I'll take further steps towards edcon. I'm ****ed off at CNA and edcon as a whole. This is bull****!</p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Carnival Mall management and also to our Admin team for actioning accordingly as the Laptop was sent in store for repairs and has been there for a long time without proper feedback. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the C.N.A Carnival Mall management and also to our Admin team for actioning accordingly as the Laptop was sent in store for repairs and has been there for a long time without proper feedback. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.