Breach of contract by the Manager of CNA Rajeshri Govender

My Name is Shantal Govender.I have been an edgars account holder for quiet a few years.There was abit of confusion and mis-understanding with regards to my account balance.On the 28th of october 2017 i paid my account via debit order.Due to the teller making a mistake of taking it as a cash payment the installment went of twice.I had thought i had a certain balance left.To get to the story the manager was the one had to reverse the payment.Firstly shes at fault for not explaining to me that the balance after the reversal is not the right balance.Secondly when i queried with her she said she can not help me and that i must call customer service.As a customer i got frustrated because the call centre puts you on hold for minutes.I put up a post on my private facebook page stating that from" the manager to staff of cna are idiots".Jayshree was informed about this by my relatives which i have on facebook.She actually discussed my edgars account with these people,my balance.This info is confidential.When i went to CNA store yesterday i apologised for the confusion of my account balance and as a customer i was very upset cause i do not get statements from edgars regarding my account.She then embarasses me infront of others and my fiance that she knows her job and she is a manager for 30 years at CNA.I have come to a decision that i want to close my account as soon as my balance is paid up.