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nazmeera A
1 reviews | Active since Mar 2009
04 Nov 2015, 11:09
Bought two tablets and none of them charge
I both two tablets which are the same and now both wont charge. The manager says that the pin is broken. This is a product fault as how can both tablets have the same problem.<br> <br> Please assist I have purchased this on my account.<br> <br> Regards<br>
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CNA's replyOfficial
04 Nov 2015, 16:54Hello nazsuv,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that as per the assessment done by the store management, your tablets were found to be damaged due to negligence, rendering the warranty null and void as per our terms and conditions.
We can understand your frustration, however we are unable to assist further.
Should you require assistance with the repair of the tablets, kindly visit the store and these will be booked in at a charge to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that as per the assessment done by the store management, your tablets were found to be damaged due to negligence, rendering the warranty null and void as per our terms and conditions.
We can understand your frustration, however we are unable to assist further.
Should you require assistance with the repair of the tablets, kindly visit the store and these will be booked in at a charge to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
CNA's reply04 Nov 2015, 16:54
Official
Hello nazsuv,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that as per the assessment done by the store management, your tablets were found to be damaged due to negligence, rendering the warranty null and void as per our terms and conditions.
We can understand your frustration, however we are unable to assist further.
Should you require assistance with the repair of the tablets, kindly visit the store and these will be booked in at a charge to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused.
As per our telephonic discussion, kindly be advised that as per the assessment done by the store management, your tablets were found to be damaged due to negligence, rendering the warranty null and void as per our terms and conditions.
We can understand your frustration, however we are unable to assist further.
Should you require assistance with the repair of the tablets, kindly visit the store and these will be booked in at a charge to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***