KS
Khethiwe S
1 reviews | Active since May 2018
09 Mar 2016, 16:56
Booked my Phone for repair
I bought fondi from cna online for my daughter after 1 week it started freezing and shutting down in the middle of applications and going off even after charging it I took it to CNA for repair they booked it in for repair and they never got back to me with any feedback it's been 3 weeks now I phoned them and they couldn't assist me they just promised to call back and they never did, they didn't even send me anything to atleast confirm that they have booked it in for repair. I want my daughter's fondi or my money back will get it somewhere else
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CNA's replyOfficial
10 Mar 2016, 08:23Hello Khethiwe31,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A East gate management for actioning accordingly as the Fondi Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A East gate management for actioning accordingly as the Fondi Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
CNA's reply10 Mar 2016, 08:23
Official
Hello Khethiwe31,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A East gate management for actioning accordingly as the Fondi Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A East gate management for actioning accordingly as the Fondi Tablet was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.