RS
Rajiv S
1 reviews | Active since Dec 2015
17 Dec 2015, 09:15
Black Friday specials advertised no stock instore
Visited CNA at Watercrest Mall - KZN on black Friday (27th November 2015) to buy the following specials advertised:<br> Verssed W1 (Android Mobile phone)<br> Verssed Platinum VT1 (MS Windows 8.1 Mobile phone)<br> Both mobile phones were advertised for R 299-00 each<br> There was no stock of these phones in store and the manager (Ntokhozo) assured me that stock should arrive during the course of the weekend. Visited the store on Sunday 29th November 2015 but was told that stock had still not arrived. <br> I have been calling the store periodically to check if the stock has arrived and have been told that this may have been a marketing **** as the store was told that they will not be receiving any stock...
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CNA's replyOfficial
17 Dec 2015, 13:13Hello rajivps,
Thank you for bringing your concern to our attention.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
As per the feedback received from our Cellphone buying department . Our stores and warehouse had limited stock available and we ran out of the stock within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our Black Friday items (cellphones and Tablets) were sold out as soon as we went live. We had ensured availability, in all our participating stores from few units for various products, but it was nowhere near the actual demand.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing your concern to our attention.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
As per the feedback received from our Cellphone buying department . Our stores and warehouse had limited stock available and we ran out of the stock within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our Black Friday items (cellphones and Tablets) were sold out as soon as we went live. We had ensured availability, in all our participating stores from few units for various products, but it was nowhere near the actual demand.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply17 Dec 2015, 13:13
Official
Hello rajivps,
Thank you for bringing your concern to our attention.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
As per the feedback received from our Cellphone buying department . Our stores and warehouse had limited stock available and we ran out of the stock within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our Black Friday items (cellphones and Tablets) were sold out as soon as we went live. We had ensured availability, in all our participating stores from few units for various products, but it was nowhere near the actual demand.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing your concern to our attention.
Please be advised that we are selling seasonal products and most of the time items are not sold out during production. Stock that is left unsold will be on a promotional scale making space for new arrivals.
As per the feedback received from our Cellphone buying department . Our stores and warehouse had limited stock available and we ran out of the stock within a few minutes (and in some cases, seconds) of the sale going live. For example, most of our Black Friday items (cellphones and Tablets) were sold out as soon as we went live. We had ensured availability, in all our participating stores from few units for various products, but it was nowhere near the actual demand.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***