Black Friday Online Hoax from CNA

This is absolutely unacceptable. Black Friday Online Hoax from CNA

I have chosen CNA as my preferred online retailer for my Black Friday deals for various reasons including the attractive deals and also stock availability on their website.

I have placed my order on Thursday 23 November 2017 at around 9pm already and my order was accepted for a Sony Playstation 4 and a PS4 Gran Turismo game and remote. The system accepted my order and the money was deducted from my bank account.

With my Black Friday shopping done I had no interest to shop for duplicate orders at other retailers.

This morning 27/11/2017 at 10:28 an agent Vivienne Meko phoned me and advised me that they have tried to source the Gran Turismo bundle this morning and it is out of stock and they will refund me!

What?? Source the product 4 days after the order was placed and my money was taken?? If I have know or if they have indicated on their website that the products still need to be sourced I would not have placed an order with them. Most other retailers indicated the number of stock available and their systems will immediately show "No stock" available!

The adviser very arrogantly advised me that they could not source stock and my money will be refunded. End of story. I was also not allowed to speak to a manager and they was also no reference for the call.

I will not accept it as firstly I could have purchased the item at another retailer, the system allowed me to place an order and show me that they have it in stock and thirdly the promotion price is nowhere to be found.

I demand that this product be sourced at a different retailer and my order at this specific price be honored.