SB
Shaakerah B

1 reviews | Active since Aug 2013

04 Dec 2017, 21:52

Black Friday no stock

On Friday 24th , I ordered the PS4 deal online. I couldn't believe my luck when i finished my purchase, provided all my details and got the confirmation E mail to say my order has been picked and it takes 2 -5 days. 5 days later i got a call from Vivian to say unfortunately they are out of stock and don't have a timeframe but would keep me updated. Why allow the sale to go through if you have no stock? Today i called the call centre only to be told they are only expecting the stock mid January, but I have already been charged for the PS4 which I haven't even received? Why advertise an item, allow it to be checked out but you cannot deliver? I would not have minded to wait an extra few days but a month and a half is a bit ridiculous. I have the reference number I received today from Nonnie. I am hoping someone will come back to me soon with an answer.

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Replies (2)
CNA
CNA's reply05 Dec 2017, 09:46
Official

Thank you for making contact with us regarding the online order.Apologies for the out of stock situation .We have escalated your concerns to our e-commerce team and feedback will be provided to you.

***/GO

Kind regards

The Edcon Customer Experience Team

SB
Shaakerah B's update06 Dec 2017, 12:09
Reviewer Update
I've still had no feedback regarding my complaint, not even a telephone call. What pathetic service!!