Billed thrice for same items
On 12/03/2016 my wife and I purchased some items from CNA Piet Retief. The transaction was run twice on her card and despite showing the teller cellphone confirmation we were told that it was invalid and 'not going through'<br> The teller demanded cash which we paid assuming card / network problems<br> <br> Unsurprisingly bank statements revealed that we were in fact charged twice on the card and payment had gone through.<br> CNA failed to contact us of this and were quite happy to be paid 3 times for the same items. <br> On contacting the manager were received discourteous service and the situation was handled poorly. Till date we have not received any apology and a full refund has yet to be received 1 month later!<br> <br> Repeated we are being told to return to the store manager and the situation is 'being handled'<br> <br> Poor form CNA Pie Retief! <br> <br> <br>
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CNA's replyOfficial
14 Apr 2016, 11:33Hello mo***,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A Piet Retief management to address as you have stated that you were double charged on your wife's card and you ended up paying thrice as you also paid in cash due to the system error. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A Piet Retief management to address as you have stated that you were double charged on your wife's card and you ended up paying thrice as you also paid in cash due to the system error. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
CNA's reply14 Apr 2016, 11:33
Official
Hello mo***,
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A Piet Retief management to address as you have stated that you were double charged on your wife's card and you ended up paying thrice as you also paid in cash due to the system error. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the CN.A Piet Retief management to address as you have stated that you were double charged on your wife's card and you ended up paying thrice as you also paid in cash due to the system error. A reference number for the formal complaint logged on your behalf is as follows ***/GO
We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,