kC
karen C
1 reviews | Active since Feb 2015
11 Feb 2015, 22:39
billed 3 times on debit card for same transaction
Teller kept on saying debit card not going through (despite it having authorised and removed card) because there was a problem with their tills. I told her that if she carried on this would be double charged to my account and she insisted it wouldn't. I have now not only being made to feel embaressed, but transaction has gone through 3 times. No management, email addie given gets returned. Am disgusted with their attitude and want my monies back (over R1200) - why should I have to waste valuable time because of their incompetence/attitude
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CNA's replyOfficial
14 Feb 2015, 12:07Hello karenc4225,
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
CNA's reply14 Feb 2015, 12:07
Official
Hello karenc4225,
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Please accept our sincere apologies for all the frustrations this incident has caused you. We would like to assure you that this matter will be investigated by store management and feedback will be provided back to you at the soonest. We trust that as we rectify our mistakes your faith in us will once again be restored.
Your reference number is :***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***