Beyond incompetant

Please see your note written to us in response to a complaint made on hello peter:<br> Hello theleahs,<br> <br> Thank you for bringing this matter to our attention we must apologise for the unpleasant experience regarding your online order. Please be advised we have escalated your query to our online team for further investigations you will be receiving feedback shortly.<br> <br> Your reference number is ***/GO . <br> <br> Kind regards,<br> Edcon customer experience team,<br> ***<br> <br> I have never been so horrified by a company. We have had absolutely nothing from you following an on going situation from December. Our next stage will be the small claims court. You have taken our money, not delivered goods, your response to our constant attempt of commutation has been either nothing or automated. If you supply me with an email I will forward you the 20 emails we have written to you to desperately solve this issue. I am at a loss for words!