BAD SERVICE ONCE AGAIN

On the 3rd of October I had a problem with my tablet and took it to the Woodlands branch. Once again, Mpho was called to assist me. He said he will book it in and give me a call on Friday (09/10) to give me feedback. Today is Tuesday (13/10) and no feedback was provided. I called the store and spoke to Mpho and he tells me \I AM SORRY I DID NOT CALL YOU"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;530145;188;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/13 19:00;15/10/13 17:10;Confused staff. 24hours=more than one day...;8,01E+12;Various;***;I misplaced my phone (my number ***, sim swop ref number ***)and called in on Sunday 11th evening to have a sim swop done. The details were taken and was advised that I will be contacted before 12pm on Monday. I then receive an \sms\"" to say the sim was ricad and I needed to get a new sim which I did and called on Monday approx. 16:15pm. I eventually got to someone that helped at 16:45pm. The call centres are so noisy it will be more pleasant to call a fish market!!! no use having security question when a client cant even hear the questions???<br> I followed up on Tuesday 13th at 10:30 and was advised that it is been marked urgent and will receive a call within 3 hours...I had to call back after 18:00pm as the wonderful staff don't really give a damn only to find out what I know that the maximum of 24hrs has passed and I was supposed to have received a call. <br> <br> I find the level of service appauling especially when your ads are all over the radio"