Bad service of CNA/EDCON Group & non compliance to warranty & consumer protection act

<p>Bought a Hisense LTE L671 phone on the 2 July 2016 at CNA - Diamond pavilion mall. In August the phone stopped functioning properly, Freezing, wifi and bluetooth functions not working of which I thought were settings problems. On the 6 of September I took the phone back to CNA to report the problem. They told me to take it to MTN to check it for me of which I did on the same day. MTN then informed me that it is not settings and that the phone is faulty. I took it back to CNA to report it again and it was taken in for repairs on the 6 September 2016. I was told the phone will take 2 to 3 weeks to be back. After 3 weeks I went to the store to ask about my phone and was told it will arrive the following week & that I will be called, of which it never happened. On the 4th week I called the store to ask about my phone and was told again it has not arrived and they do not call people. Today 11 October 2016 I went to the store again to enquire about my phone. I asked for a replacement or a refund back, so they told me that they called repair centre of edcon and they say the phone has only been with them for 13days and they do not know when the phone will come back because they have other phones to fix. I have then again left the store with dissapointment that I have given in a phone that is still new for repairs with no answer when I will get it back and I was refused a replacement/ my refund back.</p> <p> </p> <p> </p>