MB
MAIDEI B
1 reviews | Active since Apr 2013
28 Jul 2015, 17:03
Bad service,incompetence
I went to return a faulty phone that i had bought from CNA,the phone was only a month old and i was told they have to book it in for repairs as the motherboard was ******* this was the the 20th of June.They were going to update me throughout this process of their 4 week waiting period,i did not hear from anyone there.A lady by the name of Nomhle promised to give me feedback regarding the repair.The store manager promised to follow up,but i also did not hear from her...very bad service,will not be buying from CNA again.
Helpful (0)
Replies (1)0
Replies (1)
CNA's replyOfficial
29 Jul 2015, 12:30Hello mayde,
Thank you for taking the time and addressing your service experience with us. Please note the store has been trying to contact on *** and the number is not available on the network however a a detailed voice mail message was left requesting that you go back to the store for more assistance.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please note the store has been trying to contact on *** and the number is not available on the network however a a detailed voice mail message was left requesting that you go back to the store for more assistance.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
CNA's reply29 Jul 2015, 12:30
Official
Hello mayde,
Thank you for taking the time and addressing your service experience with us. Please note the store has been trying to contact on *** and the number is not available on the network however a a detailed voice mail message was left requesting that you go back to the store for more assistance.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please note the store has been trying to contact on *** and the number is not available on the network however a a detailed voice mail message was left requesting that you go back to the store for more assistance.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***