Bad service from CNA Online Store/Edcon
<p>I ordered a Reware-As-Is Samsung Galaxy S4 cellphone online at CNA(Edcon) on 11 October 2016. They said delivery is door to door within 5 working days. To date, 24th October, I have not received the phone. I've send numerous e-mails to ********** without receiving any acceptable reply from them. My order number is # ********** 58 and the most recent reference number I received from them is OCC: ********** 000131. I originally went to Egdars at the Pavillion Mall in Westville/Durban to purchase the phoine but was told they had no stcok and I should try the CNA or JET Store in the same mall, well needless to say those two stores was not fami**** with Reware phones. I went back to Edgars where another Indian salesman supposeately took my details down to phone me, well needless to say I'm still waiting for his call as well! Now I know why I read in the papers that the Edcon group is bankrupt - their shocking disgusting client service! </p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the C.N.A online handset order status has been reported to to the C.N.A online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the C.N.A online handset order status has been reported to to the C.N.A online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
28 October spoke to Qholoana in Edcon Complaints dept, what a waste of time and phone call, all she offered to do was to pass the complaint on! And so it has been going on! Her phone no. ********** 925 and ********** 000
28 October spoke to Qholoana in Edcon Complaints dept, what a waste of time and phone call, all she offered to do was to pass the complaint on! And so it has been going on! Her phone no. ********** 925 and ********** 000