1 reviews | Active since Jan 2013
Bad Service Continues at a Head Office Level
Started of by buying an external hardrive cna online, long story short after it became faulty, i took it to my nearest CNA store in chatsworth, who didnt know what to do with the returned item. Anyway after placing a complaint here on hellopeter concerning the lack of service did the following happen.<br> I received a call from the store the day after writing my complaint. <br> The woman assured me that within a week, i would receive feedback. <br> It is now the 3rd week following my experience at the CNA Chatsworth Store. <br> Clearly customer service means nothing to edcon. <br> Even if there was some kind of a delay, some feedback would have been appreciated. <br> Very disappointed with the service, or lack of it, received.<br> <br> I have receieved this Formal Complaint Number:***/GO. which means nothing as edcon continues to leave their customers with a lack of service and information.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have urged the store to look into the matter and should they not provide any feedback within 48 hours as advised telephonically, you may kindly contact the Customer experience Head office on ***and quote your reference number. We trust as we rectify our errors you trust in us will be restored.
A reference number for the complaint logged on your behalf remains as follows ***/GO.
Please be advised that, as per our telephonically conversation, we thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have urged the store to look into the matter and should they not provide any feedback within 48 hours as advised telephonically, you may kindly contact the Customer experience Head office on ***and quote your reference number. We trust as we rectify our errors you trust in us will be restored.
A reference number for the complaint logged on your behalf remains as follows ***/GO.