CB
Craig B

1 reviews | Active since Sept 2016

21 Sept 2016, 13:39

Bad service and do not adhere to product warrenty

<p>In Dec 2015 i purchased a Fondi WiFi tablet for my daughter and due to defect i contacted CNA and they said i should bring the tablet back and they will exchange the tablet as they cannot be repaired due to spares issue. When i took the tablet back the so call "store manager" looked at the tablet and tried to adjust the setting such as dispaly settings etc and gave the tablet back to me and said it is now fine. I told him i am not stupid and the issue is not the setting but rather it keeps on resetting and hangs. IHe was unwilling to assit me further and made out that i do not know what i was talking about. I left the store and was very disapointed.</p> <p> </p> <p>I still have the Tbalet which still has the same problem and is still under warrenty with no assiatnce from the CNA EASTGATE store.</p>

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Replies (1)
CNA
CNA's reply23 Sept 2016, 09:32
Official

Thank you for making contact with us regarding the faulty Fondi tablet .

As per our discussion kindly return to th store with the receipt and you will be assisted .

Reference Number: ***/GO

Kind regards,

Edcon Customer Experience Team

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