1 reviews | Active since Jan 2016
BAD SERVICE AND ATTITYUDE
ON NUMEROUS OCCASIONS I HAVE TRIED TO CALL THE CLEARWATER BRANCH OF CNA AND THEIR STAFF NEVER ANSWER THE PHONE AND WHEN YOU ASK TO SPEAK TO A MANAGER THEY SAY HE IS BUSY ON THE PHONE , AND WHEN HE COMES OUT OF THE OFFICE AND YOU QUERY WHY THE PHONE IS NOT ANSWERED HIS REPLY IS THE PHONES ARE BROKEN BUT HE HAS JUST BEEN ON IT FOR 20 MINUTES WHILE I STOOD THERE WAITING . YOUR STAFF FORGET ITS CUSTOMERS LIKE ME WHO CONTRIBUTE TO THEIR SALARIES AND HOW STUPID DO THEY THINK I AM TELLING ME THE PHONE IS BROKEN MEANWHILE THEY HAVE BEEN SITTING ON IT FOR PERSONAL CALLS . SHOCKING ATTITUDE AND I WILL BE MOVING MY STANDING MAGAZINE ORDER TO ANOTHER CNA BRANCH. I AM SICK TO DEATH OF SUB STANDARD SERVICE AND BAD ATTITUDE FROM ILL TRAINED STAFF
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , we tried contacting you twice however there was no answer . We will address your concern with the store management as this is not the service we promote in our stores and further customer service training will be provided were its needed to make sure it does not happen again in the future .
Your reference number is ***/GO
Should you need any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team
Thank you for bringing your concern to our attention and we do apologise for the inconvenience caused , we tried contacting you twice however there was no answer . We will address your concern with the store management as this is not the service we promote in our stores and further customer service training will be provided were its needed to make sure it does not happen again in the future .
Your reference number is ***/GO
Should you need any assistance you can contact us on ***
Kind Regards
Edcon Customer Experience Team