Bad service again!

This is not the first time I've taken issue with the way the attitudes of the staff are towards enquiries. A game releases today, it's not on the shelves. An enquiry gets the response : "It's not in our list."

That's it. I ask can you find out and am told no outright. Someone in your company has the info I'm looking for. When will you have the game in stock,but it's too much effort to find out. You should rather stop selling games as your staff have no interest or knowledge about them.

I never want to hear "I don't know" unless it's followed by "but I'll find out" Pathetic!