NN
Nonhlanhla N
1 reviews | Active since Dec 2015
22 Dec 2015, 23:00
Bad Service
Needed assistance with a few stationery items. First i had to walk around the entire store, looking for floor staff. Eventually, i asked a cleaning lady who then pointed me towards two ladies who were having a private conversation and did not seem too pleased that i interrupted their chat. I presented my list to the one lady and asked if she would be so kind to assist me. Her response was that the stuff is in the front, near the entrance, i should go look there. I then asked about homework diaries and she showed me a pile of boxes and said \it is all in there
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CNA's replyOfficial
23 Dec 2015, 14:28Hello ayamba,
Thank you for notifying us of your shopping experience at our C.N.A Eastgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our C.N.A Eastgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply23 Dec 2015, 14:28
Official
Hello ayamba,
Thank you for notifying us of your shopping experience at our C.N.A Eastgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our C.N.A Eastgate Mall Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to implement corrective measures with staff.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***