PW
Preston W
1 reviews | Active since Jul 2013
19 Nov 2015, 18:10
Bad service
I recently made my very first purchase on CNAs website and mistakenly filled in the incorrect delivery address. I mailed cna as suggested in their website which asks to allow 24 hours for a response. No response after more than 24 hours on 2 occasions. The delivery day is tomorrow and it will be shipped to the wrong address. My attempt to call them has also failed as it seems they just place the phone on a side table and I am forced to listen to their conversation with each other. ABSOLUTELY PATHETIC SERVICE! I WILL NEVER USE THEIR WEBSITE AGAIN! I would prefer to face the more pathetic service at store level!
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CNA's replyOfficial
21 Nov 2015, 11:20Hello PrestonWood,
Shopping online should have not been so frustrating for you and for that please accept our sincere apologies.
Please be advised that your query has been submitted to our online management team for investigation purposes. Upon their findings feedback confirming adjustments to the preferred delivery address and the status of your order will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Shopping online should have not been so frustrating for you and for that please accept our sincere apologies.
Please be advised that your query has been submitted to our online management team for investigation purposes. Upon their findings feedback confirming adjustments to the preferred delivery address and the status of your order will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
CNA's reply21 Nov 2015, 11:20
Official
Hello PrestonWood,
Shopping online should have not been so frustrating for you and for that please accept our sincere apologies.
Please be advised that your query has been submitted to our online management team for investigation purposes. Upon their findings feedback confirming adjustments to the preferred delivery address and the status of your order will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Shopping online should have not been so frustrating for you and for that please accept our sincere apologies.
Please be advised that your query has been submitted to our online management team for investigation purposes. Upon their findings feedback confirming adjustments to the preferred delivery address and the status of your order will be provided within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***