SS
Sunil S
1 reviews | Active since Jan 2013
16 Nov 2015, 16:13
BAD service
I brought items from the website and when it was delivery 2 of the items was not working. I called and informed the online staff and the items were pickup on the 6 Nov 2015. I called a few times and with no luck no knowing when i will received the products, its now 10 later and i still don't have the product. This is very bad service and every time i call they informed me that they get information and call me back but don't. It this is service edcon gives the customers ??? <br> I very unhappy and still waiting for my products !!! whats going on
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CNA's replyOfficial
09 Feb 2016, 01:12Hello smarteez,
Please accept our sincere apologies for the overall service experience. Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement for faulty drives. Upon their findings feedback confirming resolution will be provided directly to you. Once again please accept our apologies. Please find below reference number for this query: ***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-17 09:55:16,NULL
Please accept our sincere apologies for the overall service experience. Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement for faulty drives. Upon their findings feedback confirming resolution will be provided directly to you. Once again please accept our apologies. Please find below reference number for this query: ***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-17 09:55:16,NULL
Best regards,
CNA's reply09 Feb 2016, 01:12
Official
Hello smarteez,
Please accept our sincere apologies for the overall service experience. Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement for faulty drives. Upon their findings feedback confirming resolution will be provided directly to you. Once again please accept our apologies. Please find below reference number for this query: ***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-17 09:55:16,NULL
Please accept our sincere apologies for the overall service experience. Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement for faulty drives. Upon their findings feedback confirming resolution will be provided directly to you. Once again please accept our apologies. Please find below reference number for this query: ***/GO Should you need any further assistance, please do not hesitate to call on the number below. Kind regards, Customer Experience Team. Call Centre: ***,"2015-11-17 09:55:16,NULL
Best regards,