SD
Stanford D
1 reviews | Active since Oct 2017
03 Oct 2017, 14:45
Bad service
I pre ordered FIFA 18 via can online for delivery on the release date 29 September 2017. I have still not received the game, despite being told by call centre agents it would be delivered Friday, then Monday, and yet again Tuesday... I call them again Tuesday morning and get told again it would be delivered, even received a Waybill number DWN ********** 2. Again I phone at 14:00 to double check.... Now I get told there is an error and someone from management will contact me before the end of the day. I ask if I cancel the order will my account be credited immediately, and the answer is no, only in 48hrs, I ask can I collect at a store the answer again is no. So now I patiently wait for management to call me, no game to give my son, yet R900 is off my account.
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Replies (2)
CNA's replyOfficial
03 Oct 2017, 17:43Thank you for making contact with us .Please accept our sincere apologies for the inconvenience and frustrations caused .Our management team have been advised and will be in contact with you regarding this order.
***/GO
Kind regards
The Customer Experience Team
Best regards,
CNA's reply03 Oct 2017, 17:43
Official
Thank you for making contact with us .Please accept our sincere apologies for the inconvenience and frustrations caused .Our management team have been advised and will be in contact with you regarding this order.
***/GO
Kind regards
The Customer Experience Team
Best regards,
SD
Stanford D's updateReviewer Update
03 Oct 2017, 18:29Your management team was going to contact me before close of business today, so stop with the generic responses and actually resolve my query
SD
Stanford D's update03 Oct 2017, 18:29
Reviewer Update
Your management team was going to contact me before close of business today, so stop with the generic responses and actually resolve my query