bad service

<p>My mum and aunt bought an alcatel move band 20 on the 14th of March 2017. They asked the salesman questions to ensure they purchasing the correct band for me however when I checked the band he **** about it having a heart rate monitor built in. It counted steps when I was sitting on the couch and when I walked it didn't count steps. I went to get my money back today the 18th and was assisted by Keaobaka I asked for my cash back and was told that I purchased it via eft and thus can only be refunded via eft. I told him R400 was paid cash and R299 via debit card then he told me I'm lying !!!!! He called his manager Mojalefa who was .o help at all. He refused to give me the full R699 In cash. Gave me R400 cash and transferred R299 Into my card . I wanted cash to go buy somewhere else where they wont lie about the products functions. And asked Mojalefa again to just give me cash back and was told I will have to wait 24 hrs for it to relfect In my again just like they had to when I paid via debit card! It seems like they don't care about customer service and treat loyal customers badly. Keaobaka also spoke to Mojalefa In an African language so I don't understand what he is saying and when I mentioned this Mojalefa said no he is speaking In english.....really now???</p>