Bad Service
<p>I purchased a Sony Playstation 4 500gb on the 24th of December 2016 on the CNA website. On the website it clearly said that they had stock available for shipping immediately so i purchased it. I recieved a comformation by E-mail on the same day. To this day (8 January 2017) my order status is on pick and i have still not recieved anything. When i E-mailed them they could not tell me what is going on with my order even after sending multiple E-mails. When i called they say they dont have stock and are trying to source it but on the website they are showing they have stock available immediately so how can your website show you have stock available for delivery immediately but no one can tell me when i will recieve mine.I always get told the same thing " Please be advised that your query has been re-escalated to our online team for further clarety " and yet to date no one can tell me when im going to recieve my Playstation 4. If i knew it was going to end up this way i would have supported someone else. You are quick to take money but you cant supply me.</p> <p>Nikita Harris</p>
Thank you for taking the time and allowing us the opportunity to address your concerns with the online order. . We can understand how disappointed you are. Kindly be advised that as per reference number ***/GO the matter raised has been escalated to the Online team for further assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns with the online order. . We can understand how disappointed you are. Kindly be advised that as per reference number ***/GO the matter raised has been escalated to the Online team for further assistance and feedback will be provided.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
