BAD SERVICE

<p>My son lost a cell phone in December last year , i have put a claim with CNA from January 2016 , they have been transferring me from pillar to post , the other day they received the documents the other day they didn't receive them , when i call head office they tell me about the payment of a cell phone that was repaired in 2013 they say because of it the claim will be on hold , when i ask them how did we get the cell phone if i didn't pay they requested me to go to the branch in order for them to print me the receipt , when i go to the branch they say they are unable to print because it's a 2013 thing , i spoke to more than 5 people at head office after that who told me the claim has been approved i should go to the branch to collect the phone , when i go to the branch they tell me about the 2013 story and i am paying R80.00 monthly for the insurance . I need this sorted as in yesterday , i'm tired of up's and down's .</p>