1 reviews | Active since May 2015
Bad Service
I bought my son a psp consol costing at R999 and 2 games (disc's costing R250 each) at cna in Canal Walk in December of 2014. In the month of April 2015 the consol failed to charge and the battery was totally flat. As the Blueroute mall is part of my weekly scheduled visits, I booked the device for repaires at the CNA in Blueroute Mall round about the 15th of April 2014. The sales assistant in duty promised me a 21 day waiting period for repair to be done. I went in after the 21 day waiting period inly to learn that their CNA repairs supplier cannot fix the fault and they do not have any unuts in stock as they do not stock it at any if their stores as it has been discontinued. But they promised me feedback after 7 days. Up till today I am still awaiting feedback after spending R1500 at one of their stores in December of 2014. Totally POOR SERVICE !!!<br> <br> So this clearly means I have to make contact with them again at CNA Blueroute Mall to enquire about their poor quality of merchandise they sold in their stores. I have to yet wsste my airtime and personal time contacting them!!!<br> <br> CNA Blueroute, your guys' service sucks big time !
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. As per our conference call conversation with the CNA Blueroute store manger, kindly note that you can visit our store and a refund will be processed for you. We apologise for the inconvenience caused to you.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are. As per our conference call conversation with the CNA Blueroute store manger, kindly note that you can visit our store and a refund will be processed for you. We apologise for the inconvenience caused to you.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Your reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
