bad service

I bought a mobile phone on 7 March 2015 at can Westgate mall in Roodepoort, Motion E1 tablet. A month later the table is not working I was unable to charge. I called CNA head office just to enquire about the process of returning the phone and how long was it going to take to have back. Some gentleman informed me there was a problem with Motion E1 phones and it might take 2 months. On Monday 4 may 2015 I visited CNA at westgate mall and was informed by one of the consultant that there is a physical defect, they can see there is something with the charging part so it means the warranty is does not cover any physical defects. they advised me that they will take the phone for repairs however I should know that should the supplier find out that the physical defect is cause by me. I will have to pay the supplier.<br> <br> I only brought a phone for a month and I do not understand how will I go and damage the charging part, whilst the rest of phone is still fairly and still covered in its original screen savers. being told I will loose the phone if I refuse to pay for quotation fees from the supplier...where is customer service? I felt I lost the money on that tablet.