1 reviews | Active since Mar 2014
Bad Serive - Online Pre Order
I am shocked at such a massive chain store having such bad service. I recently pre-ordered the new Star Wars Battlefront PS4 game online, I then waited almost a week for the release date which was fine, but then when it eventually came friday the 20th November 2015, the courier service you used (Dawn Wing) were not very helpful at all in delivering my parcel to me. I eventually went to their office on Monday 23-11-15 to go fetch it myself. Then once I opened my package I saw that I was sent the PC game and not the PS4 game like I originally ordered.I then went to my nearest CNA who then turned me away and said to contact customer care online. Once I went online I noticed that there is NO customer service number for CNA. You only have this email address to which a person recieves a response only 2 days later... I then went to a different CNA branch in PE and they too slighty hesitated to help me with my issue. They told me I need to pay in a price difference after all this **** i went threw now I have to pay too.. I said no they must sort it out then eventually they just exchanged it for the PS4 game like I originally ordered. What a bad experiance, Never again!!
Thank you for reporting your service experience online.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our online staff conducts themself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our online management team in order to implement corrective measures especially with our internal processes.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for reporting your service experience online.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. To ensure that our online staff conducts themself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with our online management team in order to implement corrective measures especially with our internal processes.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***