sN
sechaba N

1 reviews | Active since Dec 2015

21 Dec 2015, 10:03

BAD CUSTOMER SERVICE AND UN-INTERESTED STAFF

I REPORTED A LOST PHONE ON 09 DECEMBER 2015 AT THE KILARNEY (CNA) I WAS ASSISTED BY THE WORLDS MOST UN-INTERESTED STORE ASSISTANT ON THIS UNIVERSE.<br> <br> I then took it **** my self to call the store daily and check up on the claim ,All i received was excuses from Sipho telling me he sent the claim and he is waiting for feedback.<br> <br> 17 December 2015 i went to Edgars East gate and I received the best service to date i was assisted by a lady called Mpho who called the Edcon call center and advised that my claim had not been submitted I then drove to Kilarney Mall (CNA) and as I walked in Sipho saw and said I am busy with your claim he did not even ask what I wanted to say ...I then waited 45 mins for him to come tell me the same story i had came to tell him.<br> <br> I then left and he said he would call me before close of business on the same day and i have not received any call from the store.<br> <br> 21 DECEMBER 2015 I called the call center and I was advised they are offline and I decide to call my Sipho again just to see how far he got and he says he is still waiting for a call from the call center .<br> <br> <br> <br> <br> CAN SOMEONE PLEASE HELP ...

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Replies (1)
CNA
CNA's reply23 Dec 2015, 13:25
Official
Hello Sechaba N,

Kindly note we tried contacting you telephonically at about 13:13 but we could not reach you. ( unable to leave a voice message).

Please accept our sincere apologies for any frustrations occurred due to this incident.

We would like to confirm receipt of your complaint. Please be advised that all concerns regarding your overall service experience was addressed with Sipho. We subsequently received feedback confirming that the documents were submitted to our insurers, our insurers reverted back advising that the information provided is not matching with the records. We understand that you submitted additional documents including an affidavit and it was submitted to our insurers who advised that an investigation is in progress. Feedback confirming your Cellphone claim status will be provided directly to you within the next 48 working hours.

Please find below reference number for this query:
***/GO

Thank you for your patience.

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***