1 reviews | Active since Oct 2012
Bad Customer Service
Over a month ago (14 March 2016) I took my faulty external hard drive for repairs(which is still under warranty), first they made me run around telling me a supplier can't find my external's serial because I bought it online and they wanted a receipt. The eCommerce team sent them a receipt and they called to come in for a exchange then they offer me a drive smaller than the one I had initially bought (1.5TB). <br> <br> They then told me they don't have stock of it and stock comes in every Monday, Wednesday and Friday, so I skipped two days and went in again and still no stock. Instead of calling me to let me know that they don't have it they let me drive all the way there then they finally say we'll call when there's stock and that was on the 29 March 2016. Now it's the 15 April 2016 and still no call. What kind of store doesn't have stock for close to a month? I've been understanding but your service is appalling. After this type of service I don't think I'll ever buy anything from you guys anymore.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the C.N.A Cresta management for actioning accordingly as the hard drive was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the C.N.A Cresta management for actioning accordingly as the hard drive was sent in store for repairs. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.