LM
Lebohang M
1 reviews | Active since Jun 2014
28 May 2015, 07:11
bad customer service
My girlfriend's mom bought her granddaughter our daughter an atlas book for grade 4 to 6 at cna killerny,the grandmother stays in Joburg & we are on Pretoria so my girlfriend went fo Joburg to collect the book but our daughter is on grade 7 so it was a wrong book,so my girlfriend took the book with her &tried to exchange it the cna the grove mall but they said they don't have the book so it must be returned to cna killerny, so she went back to cna killerny where she was told the book os not on good condition so they won't change It<br> So now we are stuck with the book my daughter does mot have the atlas of grade 7 which she really needs so please we need help here.
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CNA's replyOfficial
28 May 2015, 15:10Hello Molebaloa,
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you however in order for the store to assist promptly the item bough must be in the original condition.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you however in order for the store to assist promptly the item bough must be in the original condition.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required
Kind Regards,
Customer Experience Team
***
CNA's reply28 May 2015, 15:10
Official
Hello Molebaloa,
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you however in order for the store to assist promptly the item bough must be in the original condition.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand the frustrations this has caused you however in order for the store to assist promptly the item bough must be in the original condition.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required
Kind Regards,
Customer Experience Team
***