1 reviews | Active since Jul 2016
Bad customer service
<p>Purchased a laptop at CNA and was not satisfied. Wanted a refund and they adviced me that they don't do refunds.</p>
We thank you for bringing this matter to our attention. We have addressed the complaint with the C.N.A Woodlands management for further assistance as you are not happy that the stated that they may not be able to process a refund as per the post that you sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 542/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. We have addressed the complaint with the C.N.A Woodlands management for further assistance as you are not happy that the stated that they may not be able to process a refund as per the post that you sent to us. A reference number for the formal complaint logged on your behalf is as follows ********** 542/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. We have addressed the complaint with the C.N.A Woodlands management for further assistance as you are not happy that the stated that they may not be able to process a refund as per the post that you sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
We thank you for bringing this matter to our attention. We have addressed the complaint with the C.N.A Woodlands management for further assistance as you are not happy that the stated that they may not be able to process a refund as per the post that you sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
My query was handled by C.N.A Customer Experience Team and the next morning I was contacted by the Manager from the Woodlands branch informing me that they will refund me and he also apologised for the inconeveinience. C.N.A not only refunded me, but also gave fast and effecient service. I wan't to say Thank You to C.N.A for assisting me in this regard, they delivered on their customer service promise!
My query was handled by C.N.A Customer Experience Team and the next morning I was contacted by the Manager from the Woodlands branch informing me that they will refund me and he also apologised for the inconeveinience. C.N.A not only refunded me, but also gave fast and effecient service. I wan't to say Thank You to C.N.A for assisting me in this regard, they delivered on their customer service promise!
Thank you
Best regards,
Thank you
Best regards,