ST
Shawn T
1 reviews | Active since Dec 2015
22 Dec 2015, 22:12
Bad Client service
Card Machines weren't working at branch. Left the store, after returning home I received 2 messages from the bank stating money has been deducted from my account for the item. Drove all the way back to the store to lay my complaint just to be threatened that the Police will be called for me. No proof of transaction declining was provided. Massive inconvenience was caused due to this fact.
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Replies (1)
CNA's replyOfficial
23 Dec 2015, 16:24Hello shawntlive,
Kindly note we tried contacting telephonically at about 16:14 but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
Kindly note that our stores do not have control over declined transaction made . However we have processes in place where by they would request a bank statement from you. A call will be logged with our electronic banking department to investigate the declined transaction and feedback will then be provided. Resolution point will either be to reverse the amount back to your account or invite you back in store for cash refund.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting telephonically at about 16:14 but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
Kindly note that our stores do not have control over declined transaction made . However we have processes in place where by they would request a bank statement from you. A call will be logged with our electronic banking department to investigate the declined transaction and feedback will then be provided. Resolution point will either be to reverse the amount back to your account or invite you back in store for cash refund.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
CNA's reply23 Dec 2015, 16:24
Official
Hello shawntlive,
Kindly note we tried contacting telephonically at about 16:14 but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
Kindly note that our stores do not have control over declined transaction made . However we have processes in place where by they would request a bank statement from you. A call will be logged with our electronic banking department to investigate the declined transaction and feedback will then be provided. Resolution point will either be to reverse the amount back to your account or invite you back in store for cash refund.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly note we tried contacting telephonically at about 16:14 but we could not reach you. (unable to leave a voice message).
Please accept our sincere apologies for any frustrations and inconvenience caused by this incident.
Kindly note that our stores do not have control over declined transaction made . However we have processes in place where by they would request a bank statement from you. A call will be logged with our electronic banking department to investigate the declined transaction and feedback will then be provided. Resolution point will either be to reverse the amount back to your account or invite you back in store for cash refund.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,