1 reviews | Active since Jan 2014
Bad Attitude towards me upon enquiring from Ezmulene, a cashier at the store
I visited the store to buy a gift card container/envelope, today after 5pm. As I approached Ezmulene and explained to her what I was looking for, I noticed she was getting rather agitated by my enquiry and certainly her body language wasn't reflecting willingness to assist cordially. She subsequently, cheekily, said, with some sarcasm in her voice, "I know what a gift card holder is" almost dismissively. So we went along toward the tills for her to show me the rest of the products, by which time other cashiers (and customers) were noticing her being agitated. That is when I decided I will not tolerate this behaviour and requested to see the manager but I was told by another lady to whom I was referred to to ask for the manager that the manager was not available. I must say that the lady I was referred to didn't at all demonstrate an attitude to resolve this, instead she kind of quizzed me, as though she was covering up for Ezmulene. I'm quite known at the store by a few cashiers including the security lady. I go there quite often mainly to buy magazines (Financial mail, Finweek, Forbes, Fortune) and an occasional book. I will not go into a store just to make someone's afternoon bad. But what I will not tolerate is bad attitude when I am simply enquiring. How difficult is it to simply show a customer what they want? Not on! And definitely not acceptable !
Thank you for taking the time and addressing your service experience with us. We can understand how frustrated you are. By copy of your mail we will escalate this matter to the senior manger to address the staff and corrective measures will be taken in order to prevent this from happening again .***/GO
Kind regards
The Edgar's Customer Experience Team
Thank you for taking the time and addressing your service experience with us. We can understand how frustrated you are. By copy of your mail we will escalate this matter to the senior manger to address the staff and corrective measures will be taken in order to prevent this from happening again .***/GO
Kind regards
The Edgar's Customer Experience Team
