1 reviews | Active since Aug 2015
Bad attitude and *********** staff
My husband and I went to cna Pavilion to purchase a ps3 game we entered the store asking for assistance from a sales guy who was very friendly he took us to a shelf telling us these are all ps3 games so we took a game for R700 purchased it went home only when we put the disc into our ps3 we realized he gave us a pc game we took it back to the store to be accused that we could have copied it and we shouldn't have listened to their store staff we should have looked at the pc on the packaging and that we can go lay A complaint because there's nothing she can do. So what do we do with a R700 game we can't use she told us to sell it to someone after her staff gave us the wrong game. And accusing us of copying a copyright game. Even though we had it in its original packaging. Very upsetting I feel like taking this further. <br>
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however our Refund and Exchange policy must be adhered to in order for us to assist smoothly. We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and allowing us the opportunity to address your concerns in store. We can understand how disappointed you are however our Refund and Exchange policy must be adhered to in order for us to assist smoothly. We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
It is unused and the price ticket (if applicable) is attached.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***