TS
Tharina S
1 reviews | Active since May 2012
16 Feb 2015, 12:26
AWAITING TABLET REPAIR OR NEW
On the 16/01/2015 - I went to give in the Tablet (Fondi) to repair. They said 2 - 3 weeks. When I follow up on the 05/02/2015 (three weeks). They said now 21 days for the repair. I phoned this morning 16/02/2015 (30 days later). They said the supplier don't have any stock I must wait. How long must I wait. <br> <br> I told them they must let me know by this afternoon that I want my money back to get a new tablet for my kid. I can not wait forever to get another one from CNA. <br> <br> Regards,<br> Tharina
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CNA's replyOfficial
17 Feb 2015, 13:09Hello trientjies,
Thank you for bringing this matter to our attention,we apologise for the time taken to resolve your query. As per our telephonically discussion kindly note that you may visit the store in question and ask for Patrick the assistant manager who will be able to assist you. Thank you for your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention,we apologise for the time taken to resolve your query. As per our telephonically discussion kindly note that you may visit the store in question and ask for Patrick the assistant manager who will be able to assist you. Thank you for your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
CNA's reply17 Feb 2015, 13:09
Official
Hello trientjies,
Thank you for bringing this matter to our attention,we apologise for the time taken to resolve your query. As per our telephonically discussion kindly note that you may visit the store in question and ask for Patrick the assistant manager who will be able to assist you. Thank you for your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***
Thank you for bringing this matter to our attention,we apologise for the time taken to resolve your query. As per our telephonically discussion kindly note that you may visit the store in question and ask for Patrick the assistant manager who will be able to assist you. Thank you for your continued support.
Your reference number is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team,
***